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  • Tech Support

    First, refer to the data below on Warranty and Technical Assistance:

    Warranty Service

    Frum will only accept part(s) for guarantee analysis upon filling and dispatch of the guarantee term, return authorization and filling of the return invoice according to the instructions below:

    Guarantee may not be granted under the following conditions:
    • Parts not manufactured by FRUM;
    • If the period of 2 years of foundry, engraved on the parts, is expired;
    • Damaged by accident in handling;
    • Defects caused by assembly failures or improper maintenance;
    • Defects caused by adjustments not specified by the manufacturer;
    • Products altered and modified by the customer;
    • Wear or deformation considered normal by the application and the time of use;
    • Improper storage.
    Filling the invoice:

    The return invoices must be filled as follows:

    • Nature of the operation: “Return”;
    • Operation code: “5,202 without tax substitution and 5,411 with tax substitution” (within the state of Minas Gerais);
    • Operation code: “6,202 without tax substitution and 6,411 with tax substitution” (Other states);
    • The return invoice must contain the invoice number of origin (sales) and the value of the return must be equal to the sale invoice;
    • Values of ICMS, IPI and tax substitution must be highlighted in cases where the exit tax is imposed;
    • Issue the .xml and .pdf files to the email: nfe@frum.com.br;
    • Inform in the notes the authorization protocol number (received via email after completing the form).
    Fill the Warranty Form